Frequently Asked Questions (FAQ)
Welcome to CozyHaven! We're here to make your shopping experience simple, comfortable, and enjoyable. Find answers to some of our most frequently asked questions below.
1. Orders & Payments
How do I place an order?
Browse our collections, add your favorite items to your cart, and follow the checkout instructions to complete your purchase. Once your order is placed, you'll receive an order confirmation by email.
What payment methods do you accept?
Available payment methods will be displayed at checkout. Depending on availability, these may include major credit cards and supported digital payment options.
Can I change or cancel my order after placing it?
We begin processing orders as soon as possible. If you need to make a change or request a cancellation, please contact us promptly. We cannot guarantee changes once an order has been processed or shipped.
2. Shipping & Delivery
Where do you ship?
Available shipping destinations are displayed during checkout. Please enter your shipping address to see whether delivery is available for your location.
How long will my order take to arrive?
Delivery times vary depending on the destination, product availability, shipping method, and carrier. Any available estimated delivery timeframe will be shown at checkout or in your shipping confirmation.
How can I track my order?
When tracking information is available, we'll send a shipping confirmation email with your tracking details. Please allow some time for the carrier's tracking page to update.
What should I do if my package is delayed or appears to be lost?
If your package hasn't arrived within the estimated delivery timeframe, please contact us with your order number so we can help you review the tracking information.
3. Returns & Refunds
Can I return an item?
We want you to feel good about your CozyHaven purchase. Returns are subject to our Return & Refund Policy, including the applicable return window, item condition requirements, and any product-specific exclusions. Please review the policy before sending an item back.
How do I request a return?
Contact our customer support team with your order number and the reason for your return. We'll provide the next steps based on our return policy. Please wait for return instructions before shipping an item back.
When will I receive my refund?
Once an approved return has been received and processed, refunds are issued to the original payment method where applicable. The time it takes for the funds to appear depends on your payment provider or financial institution.
What if my item arrives damaged or incorrect?
We're sorry if something isn't right. Please contact us with your order number and clear photos of the damaged, defective, or incorrect item, and we'll help you determine the next steps.
4. Products & Care
How do I choose the right product?
Please review each product page for its description, dimensions, materials, available options, and care instructions. If you need more information before ordering, contact our support team.
Are product colors exactly as shown in the photos?
We aim to represent our products as accurately as possible. However, colors may look slightly different depending on lighting, photography, and your device's screen settings.
How should I care for my home decor and pet products?
Care instructions vary by item. Please follow the instructions listed on the product page or included with your purchase. For pet products, always choose an item appropriate for your pet's size and needs, and supervise your pet when necessary.
5. Contact & Customer Support
How can I contact CozyHaven?
Please use the contact form on our website or email the customer support address listed on our Contact Us page. Include your order number when asking about an existing order.
How quickly will you respond?
We aim to respond as soon as possible during our customer support hours. Response times may vary during weekends, holidays, and busy shopping periods.
I still have a question. What should I do?
We're happy to help. Reach out through our Contact Us page, and we'll do our best to assist you.
At CozyHaven, we believe the little things make life warmer. Thank you for shopping with us!
CozyHaven — A Little More Comfort, Every Day.